Placing an Order
To place an order on the website, you must add selected products to your shopping cart, review your cart and proceed to checkout to make payment.
If you have a promotion code you can enter it at checkout.
It is your responsibility to notify us of any incorrectly entered order details during checkout, as failure to do so may result in non-delivery of any or all ordered items. We cannot guarantee that we can change any incorrect order details once processed at checkout as our orders are packed in real-time.
All orders are subject to acceptance and availability at our sole discretion. We retain the right to cancel/reject orders in the case of item unavailability, incorrect pricing, if you are based outside the Delivery Region and/or your credit or debit card is not authorised for the transaction.
If an ordered item is unavailable, we will inform you as soon as practically possible. We will aim to let you know the next availability date. You retain the right to cancel the unavailable item, upon notification via email, with a full refund including delivery charges if the cancellation constitutes the entire order. Where your order is for multiple items, the rest of the order will remain valid (including all delivery charges).
This website is strictly for information purposes and collecting order instructions. All active orders are electronically routed to relevant 3rd parties for payment processing and fulfilment.
Order Pricing & Payment
All items are priced in pounds sterling (£ GBP) and exclude delivery charges which will be applied at checkout before you complete your order.
We reserve the right to change prices without notification at any time. Items will be charged at the price which was displayed at the time of the order being made in GBP.
You payment details with never be stored on our system.
Payments will be taken at the time of order acceptance via Shopify.
In the event that a payment cannot be processed, the order will not be accepted and will automatically be cancelled. In such an event, please contact us via the contact us page. All prices will be inclusive of taxes where applicable.
Order acceptance will be confirmed on the screen and an order confirmation email will be sent to the address provided at the time of purchase. We recommend that you retain this email for your records.
Each order confirmation will contain an order number specific to your transaction which can be used in any further communication.
Once the order has been accepted and payment has been taken, the order cannot be amended.
It is your responsibility to provide the correct email address upon placing an order. We cannot take responsibility for the non-delivery of a confirmation or dispatch email should your email address be incorrect, or should a 3rd party email server prevent delivery due to spam filters.
If you have opted-in to receive information on our products, you may occasionally receive promotion codes or product newsletters from us by e-mail or post.
Promotion Codes can be applied at checkout.
Promotion Codes have no monetary value and under no circumstances can they be converted into currency. Each code has an expiry date set at our discretion. We reserve the right to modify the expiry date without notification.
Promotion Codes cannot be divided into parts. The discount achieved by the use of a Promotion Code must not exceed the total monetary value of the order (excluding delivery costs).
Some Promotion Codes will specify a minimum amount to be spent in order to be applied.
Promotion Codes cannot be applied past their expiry dates. Any refund made on an order where a Promotion Code was applied will be reduced by the discounted amount. Only one Promotion Code can be used per order.