All orders are aimed to be dispatched on the same day (if ordered before 2pm GMT) or the next working day (Monday-Friday). Dispatch times may vary from time to time and we make no guarantees of dispatch times.
UK customers can choose from three delivery options, ‘First Class’, ‘Second Class/standard’ and ‘Next Working Day’. For more information on delivery options please see Delivery Information.
Non-UK customers have two delivery option, ‘Tracked’ and ‘Non-Tracked’. For more information on delivery options please see Delivery Information. International delivery to be added at a later date.
It is your responsibility to provide us with full and correct delivery address details. If your package is returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address.
If you are not present at the time of delivery, a delivery note should be left asking you to contact the postal service directly to arrange re-delivery at a convenient time or pick it up in person from the specified location. You will then have 21 days until the parcel is returned back to us as undeliverable. We do not resend packages that are returned to us as undeliverable. We will refund you for the value of the products ordered but not for the delivery charge.
A parcel is considered lost after it has been in the postal system for a period of 15 working days for UK orders and 21 working days for non-UK orders. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
We do not ship worldwide at this time.
We will email you a dispatch confirmation as soon as your parcel has been passed onto the postal services. We cannot take responsibility for the non-delivery of a dispatch email should your email address be incorrect, or should a 3rd party email server prevent delivery due to spam filters.
Customs duties: Any fees charged by Customs are the sole responsibility of the customer.
We have strict quality controls in place to ensure your items are sent un-damaged, however, we advise you to carefully check the item(s) upon arrival. If you experience any problems, please contact us from the Contact Us page stating your full contact details, order reference number and the exact damage observed. If you have a valid claim in respect of any of the items which is based on any defect in the quality or condition of the items in accordance with this Agreement, we shall refund to you the full price paid (or a proportionate part of the price) and the delivery charges incurred within 30 days from receiving the returned items.
If the package of the items is damaged you must notify us within 24 hours of receipt of the package.
We ask you to return any incorrect or defective items to us as soon as possible to the returns address shown on the dispatch note.
Our returns policy does not affect your legal rights under the Distance Selling Regulations, The Sale of Goods Act or other legislation. If you wish to return an item bought from us please contact us via the Contact Us page within 30 days of receiving the order clearly stating your full contact details and order reference number.
Items returned during the 30 days, must be in their original condition and packaging and under no circumstances should be used. We reserve the right to refuse a refund on any item, which has been opened, damaged, dirtied, in un-saleable condition or which have not been returned to us in line with the specified return procedure.
Any return (other than for defective items) will be at the customer’s own expense. A full refund, excluding delivery costs, will be processed within thirty days of us receiving the returned goods.
Any return made outside the defined timeframes will not be accepted.
We advise you to return items by recorded delivery or by obtaining a Certificate of Postage from the Post Office or by any other means that shows proof of the return. If your returned items are not received we cannot process the refund unless you can provide this proof of postage.
The address for returns is stated on the note dispatched with all orders.